--- title: BLAZE ECOM | Manage Your Customers description: Learn how to manage your customers through ECOM. --- [Skip to content](https://help.blaze.me/can/home/blaze-ecom-manage-your-customers#main-content) [![BLAZE-Logo-Blue.svg\]](https://help.blaze.me/hubfs/BLAZE-Logo-Blue.svg)](https://help.blaze.me/can/home?hsLang=en) - [BLAZE CAN Knowledge Base](https://help.blaze.me/can/home) Open main navigation Close main navigation - [BLAZE CAN Knowledge Base](https://help.blaze.me/can/home) Welcome to the Blaze Canada Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE CAN Knowledge Base](https://help.blaze.me/can/home?hsLang=en) 2. [BLAZE ECOM](https://help.blaze.me/can/home/blaze-ecom?hsLang=en) 3. [General](https://help.blaze.me/can/home/blaze-ecom?hsLang=en#general) # BLAZE ECOM | Manage Your Customers ## Learn how to manage your customers through ECOM. Learn: - Where to find your customer view - Sort features & search - Understanding the customer tab 1. **Once you're logged in** to your Mission Control at **ecom.blaze.me** notice the left column. This is where you will find your customer view. 2. **Click on** **Customers** and the window to the right will populate with your customer list. ![](https://help.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-22-20-2562-PM.png?width=670&height=291&name=image-png-Apr-26-2024-06-22-20-2562-PM.png) 🔎Pro Tip: The search function is a great way to **find a customer quickly**. 3\. **Search alphabetically** by clicking on the column header for **Name** or **Email.** ![](https://help.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-23-41-1468-PM.png?width=670&height=291&name=image-png-Apr-26-2024-06-23-41-1468-PM.png) 4\. **Search numerically** by phone number or number of orders. It's also possible to search for the last order date and whether the customer is active or inactive. ![](https://help.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-25-31-4269-PM.png?width=670&height=294&name=image-png-Apr-26-2024-06-25-31-4269-PM.png) **Drill into customer information by clicking on their name to enter their customer window.** 5\. **Click the customer name to open up their window**. There you'll see the **About tab** where you have access to their full name, DOB, marketing consent for email and SMS, what type of user they are (adult-use or medical). Their sign up email, reward points info, and last delivery address on file. ![](https://help.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-26-34-2148-PM.png?width=670&height=284&name=image-png-Apr-26-2024-06-26-34-2148-PM.png) 🏌️Pro Tip: You can **Activate or Deactivate a customer** in this view. You can also **reset their password**. *\*Note: ECOM does not notify customers of new passwords, you will need to send your customer an email with their new password.* 6\. To edit or change a customer **Phone number**, click the edit icon, enter their new phone number and Save. ![](https://help.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-30-33-7727-PM.png?width=670&height=291&name=image-png-Apr-26-2024-06-30-33-7727-PM.png) 7\. In the About tab you can **see your customer in the POS**. This will bring you into the Greenline Dashboard where you can view their details in the dashboard. ![](https://help.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-31-44-7132-PM.png?width=670&height=289&name=image-png-Apr-26-2024-06-31-44-7132-PM.png) 8\. **Confirm the status** of your customer in the status column. Confirmed means that they have completed the sign-up process and unconfirmed means that they have not finished onboarding (not yet entered the verification code that was sent to them). ![](https://help.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-32-53-9456-PM.png?width=670&height=294&name=image-png-Apr-26-2024-06-32-53-9456-PM.png) 9\. Manually **reset your customer's password**. This can be useful to do if they are having trouble using the reset password function through their account management options. Pro Tip: If you have an unconfirmed customer struggling to log in- you can manually reset their password to confirm them. ![](https://help.blaze.me/hs-fs/hubfs/image-png-Apr-26-2024-06-35-47-2952-PM.png?width=670&height=293&name=image-png-Apr-26-2024-06-35-47-2952-PM.png)   - [Getting started](https://help.blaze.me/can/home/getting-started?hsLang=en) - [Dashboard](https://help.blaze.me/can/home/dashboard?hsLang=en#main-content) - [General](https://help.blaze.me/can/home/dashboard?hsLang=en#general) - [Settings](https://help.blaze.me/can/home/dashboard?hsLang=en#settings) - [Products](https://help.blaze.me/can/home/dashboard?hsLang=en#products) - [Discounts](https://help.blaze.me/can/home/dashboard?hsLang=en#discounts) - [Inventory](https://help.blaze.me/can/home/dashboard?hsLang=en#inventory) - [Customers](https://help.blaze.me/can/home/dashboard?hsLang=en#customers) - [Employees](https://help.blaze.me/can/home/dashboard?hsLang=en#employees) - [Sales](https://help.blaze.me/can/home/dashboard?hsLang=en#sales) - 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