--- title: BLAZE Growth | Working with Growth Loyalty in the POS description: Learn how to apply, adjust, and redeem BLAZE Growth loyalty rewards directly in your POS. Follow our quick guide to smooth out the checkout process for customers. --- [Skip to content](https://help.blaze.me/can/home/blaze-growth-working-with-rewards-in-the-pos#main-content) [![BLAZE-Logo-Blue.svg\]](https://help.blaze.me/hubfs/BLAZE-Logo-Blue.svg)](https://help.blaze.me/can/home?hsLang=en) - [BLAZE CAN Knowledge Base](https://help.blaze.me/can/home) Open main navigation Close main navigation - [BLAZE CAN Knowledge Base](https://help.blaze.me/can/home) Welcome to the Blaze Canada Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE CAN Knowledge Base](https://help.blaze.me/can/home?hsLang=en) 2. [Growth](https://help.blaze.me/can/home/growth?hsLang=en) 3. [Growth Loyalty](https://help.blaze.me/can/home/growth?hsLang=en#growth-loyalty) # BLAZE Growth | Working with Growth Loyalty in the POS ## Learn how to enroll customers and apply discounts directly within the POS system during checkout. With BLAZE Growth, you can manage loyalty points, tiers, and rewards in the Growth Dashboard, while your budtenders keep working in the Greenline POS. This article covers the day-to-day workflows at the register: adding a customer to a sale, enrolling them in Growth Loyalty, viewing their points and tier, applying Growth Loyalty rewards, and handling voids and refunds. **Before you start:** Growth Loyalty must be enabled for your store, and your rewards must be set up in the Growth Dashboard. See [BLAZE Growth | Getting Started with Growth](https://help.blaze.me/can/home/blaze-growth-getting-started-with-growth?hsLang=en) and [Growth | Creating Loyalty Rewards](https://help.blaze.me/can/home/growth-creating-loyalty-rewards?hsLang=en). ### How Growth Loyalty works with the POS | Where | What it manages | | --- | --- | | **Growth Dashboard** | Points rules, tiers, multipliers, rewards and point adjustments | | **Greenline POS** | Finding customers, enrolling them, applying rewards and completing the sale | | **BLAZE ECOM** | The customer's online account and loyalty sign-up | A few things to know: - **Greenline Loyalty is turned off once Growth Loyalty is active.** Legacy Greenline Loyalty discounts and tiers don't carry over, so recreate your rewards in Growth. Customers' existing point balances **will** carry over. - **Points are always read live from Growth.** The balance you see in the POS is the customer's Growth balance. - **Points are earned automatically** when a sale is completed. Budtenders don't need to take any extra steps. **⚠️ The features of Growth Loyalty described in this article allow for customizable reward models that may not comply with regulations in every province. This content is provided for informational purposes only and does not constitute legal advice. Users are solely responsible for ensuring their reward programs comply with all local regulations.⚠️** ### Adding a customer to a sale 1. Start a new sale in the POS. 2. Search for the customer by name, email or phone number, then select them to attach them to the sale. 3. If the customer is enrolled in Growth Loyalty, a **loyalty badge** shows their current **tier** and **point balance**.   ![IMG\_0015](https://help.blaze.me/hs-fs/hubfs/IMG_0015.jpg?width=670&height=273&name=IMG_0015.jpg) **Tip:** Always attach the customer **before** completing payment. Points are only earned on sales with an enrolled customer attached, and they can't be added after the fact without a manual point adjustment in Growth. ### Adding a new customer at the register 1. From the customer search, choose to **add a new customer**. 2. Enter the customer's details. **An email address is required** for Growth Loyalty. Growth uses the email to link the in-store customer to their online (ECOM) account. 3. Save the customer and attach them to the sale. 4. Enroll the customer in Growth Loyalty (see the next section). **Important:** A customer saved without an email address can't be linked to Growth so that they won't earn or redeem points. If a customer already has an online account, use the **same email** so their in-store and online profiles merge instead of creating a duplicate. ### Enrolling a customer in Growth Loyalty Customers have to be **enrolled** (opted in) before they can earn or redeem points. **In the POS (Web POS or Tablet POS)** 1. Open the customer's profile from the sale or from the customer list. 2. Turn on the **Growth Loyalty enrollment** toggle. 3. Save.   **![IMG\_0018](https://help.blaze.me/hs-fs/hubfs/IMG_0018.jpg?width=670&height=438&name=IMG_0018.jpg)** **Online** Customers can also join from your BLAZE ECOM menu. Logged-in customers who aren't enrolled are prompted to join the loyalty program, and they can also opt in from their **My Account** page. **Compliance reminder:** Customers must actively agree to join your loyalty program, and loyalty consent must be kept separate from marketing (SMS/email) consent. Only enroll customers who have given permission. See [Growth Compliance for Greenline | Retailer Privacy Policy Template](https://help.blaze.me/can/home/growth-compliance-for-greenline-retailer-privacy-policy-template?hsLang=en). ### Viewing a customer's points and tier Once a customer is attached to the sale, the POS shows: - **Current tier** (for example, Bronze, Silver or Gold) - **Available points** Web POS also shows extra customer details, such as last purchase and total spend. > **Note:** If you don't want budtenders or customers to see a customer's total spend, contact BLAZE Support to have it hidden. To see a customer's full points history (points earned, redeemed, expired and on hold), or to **adjust a balance manually**, open the customer's profile in the **Growth Dashboard**. ### Applying a Growth Loyalty reward Growth Loyalty rewards (dollar-off and percentage-off) appear in the POS as **cart discounts**. 1. Attach the enrolled customer to the sale and add products to the cart. 2. Open **Cart Discount**. 3. Select the Growth Loyalty reward the customer wants to use. Only rewards the customer has enough points for are available. 4. Check that the discount was applied to the cart total and that the customer's points went down by the reward's point cost. 5. Complete payment as usual. ![Screenshot 2026-11-10 at 11.50.59 AM 2](https://help.blaze.me/hs-fs/hubfs/Screenshot%202026-11-10%20at%2011.50.59%20AM%202.png?width=670&height=466&name=Screenshot%202026-11-10%20at%2011.50.59%20AM%202.png) **Important:** Growth rewards are under **Cart Discount**, not the line-item **Add Discount** option. If you can't find a reward, make sure you're using Cart Discount and that the customer has enough points. ### What happens to the points | Step | What happens | | --- | --- | | Reward applied | The reward's points are **put on hold**, and the balance shown in the POS drops right away | | Sale completed | The held points are **redeemed** | | Reward removed or sale cancelled | The held points are **released** back to the customer | **Example:** A customer has 79 points and applies a $5 reward that costs 50 points. Their balance shows 29 while the sale is open. When the sale is completed, the 50 points are redeemed. **Tip:** Manage rewards **only in the Growth Dashboard**. Rewards you create in Growth appear in Greenline automatically. Editing or deleting them from the Greenline Dashboard discount list can cause mismatches. ### Earning points on a sale Points are added automatically a few seconds after a sale is completed with an enrolled customer attached. - Points are earned on the **subtotal after discounts, before tax**. Example: a $20 sale with a $5 reward applied earns points on $15. - Partial points are **dropped, not rounded**. Example: a $9.99 sale at 1 point per dollar earns 9 points. - Tier multipliers and active promotions are applied automatically, based on your Growth settings. - Points are earned only at the store location connected to Growth. ### Voids and refunds When you **void** or **refund** a completed sale in the POS: - Points the customer **redeemed** on that sale are returned to them. - Points the customer **earned** on that sale are taken back. Process the void or refund in the POS as usual; you don't need to do anything in Growth. If a balance looks wrong afterwards, check the customer's points history in the Growth Dashboard and adjust it there. ### Troubleshooting | Issue | What to check | | --- | --- | | Customer's points or tier don't show | Make sure the customer is **enrolled** and has an **email** on file. Customers without an email can't be linked to Growth. | | Customer has two profiles | They may have signed up online with a different email than the one on their in-store profile. Contact BLAZE Support to merge them. | | Reward doesn't appear in the POS | Make sure you're in **Cart Discount**, the customer has enough points, and the reward is **active** and assigned to this location in Growth. | | Points weren't earned on a sale | Make sure the customer was attached **before** payment and is enrolled. Missed points can be added with a manual adjustment in Growth. | | Changes made in Growth don't show yet | POS loyalty settings can take **up to 5 minutes** to refresh after changes in Growth. | See articles: [**Dashboard | Customer List**](https://help.blaze.me/can/home/adding-a-customer?hsLang=en) [**BLAZE Growth | Understanding the Customer Profile**](https://app.hubspot.com/knowledge-article/6831432/editor/219937885505/content?redirectUrl=%2Fknowledge%2F6831432%2F198883862873%2Farticles%2Fstate%2Fall) - [Getting started](https://help.blaze.me/can/home/getting-started?hsLang=en) - [Dashboard](https://help.blaze.me/can/home/dashboard?hsLang=en#main-content) - [General](https://help.blaze.me/can/home/dashboard?hsLang=en#general) - [Settings](https://help.blaze.me/can/home/dashboard?hsLang=en#settings) - [Products](https://help.blaze.me/can/home/dashboard?hsLang=en#products) - [Discounts](https://help.blaze.me/can/home/dashboard?hsLang=en#discounts) - [Inventory](https://help.blaze.me/can/home/dashboard?hsLang=en#inventory) - 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