Kiosks are an add-on feature that allows you to leverage the power of BLAZE ECOM in store!
BLAZE ECOM Kiosks are an add-on with an additional monthly cost and must be enabled by the BLAZE/Greenline team. If you're interested in using kiosks in your store, please contact your Sales Rep or reach out to your Onboarding Coach!
Setting Up Kiosks
Kiosks allow in-store customers to place orders on your BLAZE ECOM online menu, to be paid at the POS once the order is ready.
Your onboarding coach will guide you through any necessary steps required to get your kiosks prepared for launch. Once they are active, your onboarding coach will provide URLs specific for your kiosks.
Those URLs must then be input to the iPad/tablet internet browser for customer use.
You may want to lock your iPad/tablet to the kiosk URL to prevent customers from freely browsing the internet on the device.
For instructions on how to lock the iPad/tablet to the URL, click HERE
Customer Experience
Once everything is set up, customers will be able to browse and place orders on your BLAZE ECOM menu through the kiosk.
The overall order flow is the same as if the customer was browsing on the internet at home, with some slight differences.
- No account login is required for kiosk orders
- Customers will only need their first/last name and a phone number
- Customers will be required to verify the phone number with a six digit code
- Once the order is placed, customers will receive confirmation/order update emails on the status of the order.
- Customers with existing accounts on your BLAZE ECOM store that use the same phone number and email will have kiosk orders tracked on their account profile.
Once an order is placed, the Order Confirmation screen will reset after 30 seconds and return to the main ECOM store page for the next customer.