--- title: Dashboard | Connection Issues description: Are you experiencing a glitch or connection issue? This article will provide information on how to check your connections, different connection statuses, and troubleshooting options. At the bottom of --- [Skip to content](https://help.blaze.me/can/home/how-to-check-the-connection-status#main-content) [![BLAZE-Logo-Blue.svg\]](https://help.blaze.me/hubfs/BLAZE-Logo-Blue.svg)](https://help.blaze.me/can/home?hsLang=en) - [BLAZE CAN Knowledge Base](https://help.blaze.me/can/home) Open main navigation Close main navigation - [BLAZE CAN Knowledge Base](https://help.blaze.me/can/home) Welcome to the Blaze Canada Knowledge Base! Find helpful reference by searching here... - There are no suggestions because the search field is empty. 1. [BLAZE CAN Knowledge Base](https://help.blaze.me/can/home?hsLang=en) 2. [Dashboard](https://help.blaze.me/can/home/dashboard?hsLang=en) 3. [General](https://help.blaze.me/can/home/dashboard?hsLang=en#general) # Dashboard | Connection Issues Know what to do when you have a connection issue.     Are you experiencing a glitch or connection issue? This article will provide information on how to check your connections, different connection statuses, and troubleshooting options. At the bottom of the dashboard menu, you can view the current connection status. This feature will inform you if there are any connection issues with your internet or the BLAZE server that may be causing delays. [![](https://help.blaze.me/hubfs/Knowledge%20Base%20Import/downloads_intercomcdn_comio25809228283d82da84628acf50f811b5bimage-4.png)](https://help.blaze.me/hubfs/Knowledge%20Base%20Import/image-Jul-25-2023-05-23-30-5381-AM.png?hsLang=en) ### Status types and troubleshooting ### Online The "Online" status indicates that you are connected to your internet and BLAZE's server. You should not experience any connection issues. [![](https://help.blaze.me/hubfs/Knowledge%20Base%20Import/downloads_intercomcdn_comio25808923662e30f05b35b40c7cdb97cc0Online+Status-4.png)](https://help.blaze.me/hubfs/Knowledge%20Base%20Import/Online+Status-4.png?hsLang=en) ### No internet The "No internet" status indicates that you are not connected to an internet or Wi-Fi signal. To troubleshoot, you will need to connect your computer or device to the available Wi-Fi options then refresh the BLAZE dashboard browser. [![](https://help.blaze.me/hubfs/Knowledge%20Base%20Import/downloads_intercomcdn_comio258089275cf97fca665b054da95b3e04aNo+internet+Status-4.png)](https://help.blaze.me/hubfs/Knowledge%20Base%20Import/No+internet+Status-4.png?hsLang=en) ### BLAZE offline The "BLAZE offline" status indicates that you are not connected to BLAZE's server. To troubleshoot, please report the issue to our Customer Support team at [support-ca@blaze.me](mailto:support-ca@blaze.me) ![](https://downloads.intercomcdn.com/i/o/258089320/f5780feeea1d613cdbb9779d/Greenline+Offline+Status.png) - [Getting started](https://help.blaze.me/can/home/getting-started?hsLang=en) - [Dashboard](https://help.blaze.me/can/home/dashboard?hsLang=en#main-content) - [General](https://help.blaze.me/can/home/dashboard?hsLang=en#general) - [Settings](https://help.blaze.me/can/home/dashboard?hsLang=en#settings) - [Products](https://help.blaze.me/can/home/dashboard?hsLang=en#products) - [Discounts](https://help.blaze.me/can/home/dashboard?hsLang=en#discounts) - [Inventory](https://help.blaze.me/can/home/dashboard?hsLang=en#inventory) - [Customers](https://help.blaze.me/can/home/dashboard?hsLang=en#customers) - [Employees](https://help.blaze.me/can/home/dashboard?hsLang=en#employees) - [Sales](https://help.blaze.me/can/home/dashboard?hsLang=en#sales) - [Purchase Orders](https://help.blaze.me/can/home/dashboard?hsLang=en#purchase-orders) - 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