Getting started
      Back to home
      1. BLAZE CAN Knowledge Base
      2. Getting started

      POS hardware setup

      This guide will walk you through the basic steps and highlight key areas for a successful setup, ensuring your system runs seamlessly.

      !!! Please note that Blaze no longer sells or sources POS hardware !!!

      What You'll Need: Compatible Hardware

      Before you begin, it's vital to gather the correct hardware. Blaze supports a range of devices, so it's important to source the correct hardware  from reputable retailers like your local Apple Store or other electronics supplier.

      Blaze's platform is designed to integrate with specific types and models of devices, ensuring compatibility and optimal performance. For a comprehensive overview of general hardware compatibility, refer to the Hardware Overview section in the Blaze Help Center.

      Here's a breakdown of commonly supported hardware categories:

      POS Tablets:


      • iPads: Often preferred for their reliability and user-friendly interface.
      • Android Tablets: Various Android models are supported, offering flexibility.

      Receipt Printers:


      • Bluetooth Printers: Offer wireless connectivity, ideal for flexible setups.
      • LAN (Ethernet) Printers: Connect directly to your network via an Ethernet cable, providing stable and fast printing, especially for higher volume operations.
      • Supported Models: This includes popular models from Star Micronics, such as the mC-Print3 Series and TSP-100 Series.

      Barcode Scanners: 


      • 2D Bluetooth Scanners: Recommended for scanning various barcode types (both 1D and 2D) and offering wireless convenience. 

      Cash Drawers:


      • These typically connect directly to your receipt printer and open automatically upon a completed transaction.

      Payment Terminals:

      • Devices that process credit and debit card payments.
      • Blaze integrates with leading payment processors such as BlazePay, Merrco and Moneris, allowing for seamless transaction processing.

      Label Printers:

      • Used for printing product labels, especially for cannabis products requiring specific compliance information.
      • Supported Models: The Zebra ZD410 Label Printer is a commonly used option.

      Back Office Computers:

      • These are typically desktop or laptop computers used for administrative tasks, inventory management, reporting, and other non-POS operational needs within your retail location.

      The Setup Process: A Three-Step Guide

      Setting up your Blaze POS hardware is a methodical process, generally broken down into these three key steps:

      Step 1: Order Your Hardware from Third-Party Vendors

      • As Blaze does not sell hardware, your first step is to acquire all necessary devices from third-party vendors. This includes your iPads, Android tablets, receipt printers, barcode scanners, and any other peripherals. It is critical to consult Blaze's hardware compatibility list before making any purchases to ensure that the chosen devices will integrate correctly with their system.

      Step 2: Physical Setup and Configuration of Your Hardware

      Step 3: Payment Processor Integration

      Blaze offers integrated payment solutions through numerous payment providers. There is typically an additional monthly fee for integrated payment connections per retail location. Before proceeding with terminal setup, it is essential to:

      1. Contact your chosen payment processor: Set up your merchant account with them and arrange for the delivery of your payment terminals. Please consider using BlazePay for a fully integrated experience. 
      2. Follow integration instructions: Once you receive your terminals, you will need to configure them to communicate with your Blaze POS system.

      Specific integration guides include:

      Important Considerations for a Smooth Operation

      • Networking: For optimal and reliable performance, especially for LAN-based printers and payment terminals, ensure all your POS devices are on the same local area network (LAN). It is often beneficial to consult with an IT specialist for complex network setups or troubleshooting.
      • Thorough Testing: After connecting and configuring any piece of hardware, always perform a test transaction. This verifies that all components are communicating correctly and processing transactions as expected.
      • Troubleshooting Common Issues: If you encounter problems, first double-check all physical connections, power sources, network settings (such as IP addresses and port numbers), and ensure all drivers or apps are up to date. The Blaze help center provides troubleshooting tips for frequently encountered issues.
      • Blaze Support: For persistent or complex issues that are not resolved by the provided guides, do not hesitate to reach out to Blaze's dedicated support team for assistance.

      By meticulously following these steps and leveraging the comprehensive guides provided by Blaze, you can efficiently set up your POS system and ensure a seamless operational flow for your business.