This guide will explain how to fix pending sales with completed payments in your Greenline WebPOS
What is a Pending Sale?
There may be occasion when Greenline WebPOS may lose internet connection while sales and payments are taking place. This is typically due to connectivity issues between your ISP (internet service provider), Greenline and the payment terminal.
In this scenario, it may be the case that the customer has paid for their order on the payment terminal; the terminal prints the approval receipt, but due to possible network issues that approval is not confirmed in Greenline WebPOS.
Due to that disconnection, the status of that sale is then set to "pending".
How to Complete Pending Sales
First, it is most important to confirm that the customer's payment indeed went through and completed on the payment terminal.
Typically, if the payment terminal prints a receipt that includes the Auth #, we can safely assume payment was accepted and completed.
If you are unsure that payment successfully completed, you may need to contact your payment provider's support or confirm the payment went through on the payment provider dashboard.
Once payment is confirmed, follow these steps:
- From the Greenline WebPOS Register, click on Sales in the top right corner
- Navigate to the pending sale > click directly on the sale in the list
- The pending sale will expand, displaying the receipt and several action buttons
- To complete the pending sale, click the Process Transactions button
- The Process Transactions screen will appear and will then show Submitting Transaction. You will see a spinning wheel indicating that Greenline WebPOS is working to confirm the completed payment
- The sale will complete and display the customer receipt
You have now fixed and completed the pending sale!