Loyalty - Redeemable Discounts

BLAZE Canada has a built in loyalty program that allows you set up redeemable discounts for customers who are in specific loyalty tiers. This allows you to create loyalty specific promotions or set up discounts that can be redeemed by your customers for points that they have accumulated through past visits or purchases.

The first step to getting started is making sure you have a loyalty tier set up and customers added to that loyalty tier: for more information on getting started with BLAZE Canada loyalty click here.

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Creating Discounts

Once you have created your loyalty tiers, the next step is to create discounts that can be applied to those tiers. There are two types of discounts that can be added to a loyalty tier:

• Automatic Discounts
• Non-Automatic Discounts

Automatic Discounts

Note: automatic discounts cannot be used for redeeming loyalty points.

• Navigate to BLAZE Canada Dashboard > Product > Discounts > Select Add Discount
• Set the discount as Automatic > On
  
• Add a specified loyalty tier to the discount
  
• Once the discount is set up > Navigate to your BLAZE Canada POS > Add a customer in that loyalty tier to the cart > process the transaction
  

Non-Automatic Discounts

• Navigate to BLAZE Canada Dashboard > Product > Discounts > Select Add Discount
• Set the discount as Automatic > Off
  
• Add a specified loyalty tier to the discount
  
• Once the discount is set up > Navigate to your BLAZE Canada POS > Add a customer in that loyalty tier to the cart > if they have sufficient loyalty points you will be able to add the discount. Depending on how you set up the discount you will either add the discount by utilizing:
  • The cart discount button
  • The product discount button (requires expanding the product cart item)

 

In each case, loyalty redeemable discounts will be brought to the top of the discount list for easy selection.  Adding the discount will remove loyalty points appropriately from the customer’s balance once the payment is successfully made.

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FAQ

What happens to the points when a sale is refunded? 

Points are refunded back to the customer and any earned points are reversed.

What happens to the points when a sale is cancelled?