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      Hardware | Socket Mobile debugging

      Socket Mobile scanner not working

      Socket Mobile scanners are our barcode scanners of choice over the ELO Paypoint scanners. Some customers have received free courtesy units from us (MSRP $500/unit) because of persistent ELO scanning issues.

      Manual HERE

      Identify the problem

      • Scanner is not connected to the iPad

      • Scanner is not in the right mode (PC or iOS mode)

      • Scanner is appending/prepending magic digits

      Customer is using an older 7Qi model

      This should not be a problem moving forward, but some customers with older scanner models such as Blended Buds have these. The issue is that the default settings add a single 0 to the front of every scan result.

      Scan the following to set the socket 7Qi to not add leading zeros.