BLAZE ECOM
      Back to home
      1. BLAZE CAN Knowledge Base
      2. BLAZE ECOM

      BLAZE ECOM: Getting Started

      Learn how to power your e-commerce platform directly from BLAZE into your website with BLAZE ECOM.

      We are excited to introduce BLAZE ECOM, a solution for retailers to power their online stores. With BLAZE ECOM, customers are able to browse products in real time on your online menu, place orders for in-store pickup, and pay for orders directly from your website. We offer three plans to fit your needs, our Standard, Professional and Premium plans. In this article, you will discover which plan is right for you, how to set up your online menu, process customer orders and manage them all through the BLAZE system with ease.

      ⚠️ Note: If you want to accept online payments, integration with either the Merrco or Moneris payment processing platform is required. ⚠️

       

      When it comes to choosing the right plan for your business, it's important to consider your needs and goals and make the decision accordingly. 

      Plan Details

      Standard

      Professional

      Premium
      Deployment
      Custom Subdomain ✅ ✅ ✅
      Custom Root Domain ❌ ✅ ✅
      Core Functionality
      Banners ✅ ✅ ✅
      Featured Products ✅ ✅ ✅
      Colour Customization ✅ ✅ ✅
      Data Studio (Professional Reports) ❌ ✅ ✅
      Premium Themes ❌ ❌ ✅
      Order Functionality
      Payments ✅ ✅ ✅
      Guest Checkout ✅ ✅ ✅
      Customer Account Checkout ✅ ✅ ✅
      ASAP Pickup ✅ ✅ ✅
      Scheduled Pickup ✅ ✅ ✅
      ASAP Delivery ✅ ✅ ✅
      Scheduled Delivery ✅ ✅ ✅
      Account Verification / Login
      Email ✅ ✅ ✅
      Mobile Phone ❌ ✅ ✅

      Click here to sign up for BLAZE ECOM

      Fulfilling Online Orders

      To manage fulfillment through your POS device:

      1. When a new order is placed, you will receive an audio and visual notification on the POS Device

      2. Navigate to the "Parked" tab, then select "Online Orders"

      3. Add the appropriate order to your cart and package it

      4. Change the order status to "Ready for Pickup." If it is an unpaid order, proceed to the next step

        1. To process payment for unpaid orders, add the appropriate order to your cart and process payment. This will complete the order

        2. To mark a paid order as complete after the customer has picked up the order, change the order status to "Complete." Re-park the order. This will move the order from the parked sales list to the completed sales list

      To manage fulfillment through the Dashboard:

      1. When a new order is placed, you will receive an audio notification on the Dashboard.

      2. Navigate to the "Sales" tab, then select "Parked Sales"

      3. Select the appropriate order and package it

      4. Change the order status to "Ready for Pickup" or "Complete" if the customer has picked up a paid order

        1. If necessary, process payment for unpaid orders on your POS device. The sale will be marked as completed and moved to the "Sales List" on your Dashboard

      Useful Help Resources for Setting Up BLAZE ECOM


      FAQ

      Why are certain menu items not displayed on my online menu?

      • Products such as gift cards will not be added to your online menu

      • Products with no inventory or assigned retail price will not be added to your online menu

      • Only products with assigned categories will be displayed on your online menu

      Will changes made in BLAZE automatically sync to my menu?

      • Product changes, including inventory updates, will automatically sync to your online menu in 5-10 minutes

      Why can't I access the Configure menu?

      • Users must ensure they have the appropriate permissions set. You will need to have the "Can edit company detail" permission toggled on in your user permission. Reach out to your store administrator if you have any issues.