Completing BLAZEPAY Transactions on POS

This article outlines the process for using BLAZEPAY for sales, including regular and split payments, as well as handling refunds and troubleshooting payment recognition issues. Additionally, it offers guidance on reviewing daily totals.

This step should take place after your BLAZEPAY account has been approved and your terminal has been onboarded. For more information on these steps, please review the following articles:

How to Process a Sale with BLAZEPAY

Add your product to the cart and select charge
Select BLAZEPAY as your payment option
Select confirm > submit
On the terminal: the user will be prompted to enter a tip on the terminal then present their card for payment
- Note: tips can be configured on your Greenline dashboard. For more information, click here

On the terminal: the customer will be prompted to present their card for payment
On the terminal: you will be asked to print receipt (customer copy) - merchant copy will always print

How to Process a Split Payment Sale with BLAZEPAY

Add your product to the cart and select charge
Select BLAZEPAY as your payment option
Enter the amount the user wants to pay on their card
Select the + Add Payment button and add another form of payment (ex: Cash)
Enter the remaining amount of the purchase then select confirm > submit
On the terminal: the user will be prompted to enter a tip on the terminal then present their card for payment if tips are enabled (based on the amount they are using BLAZEPAY as a payment option)
On the terminal: the customer will be prompted to present their card for payment (based on the amount they are using BLAZEPAY as a payment option)
On the terminal: you will be asked to print receipt (customer copy) - merchant copy will always print

Refunding a Sale

When refunding a sale remember...

Sales made on credit cards (either in-store or online) will not require the customer to present their card. The refund will automatically be applied.
Sales made on debit cards will require the customer to present a card for the refund, however it does not need to be the same card which initiated the transaction.

Some other important considerations...

Tips cannot be refunded.
Cancelling a sale in Greenline will not refund the sale, to refund a transaction you should go through the refund process as outlined below.

Select the Greenline logo in the upper left corner of the screen
Select the sales tab
Select the appropriate transaction
Select refund
Enter the refunded payment method and amount being refunded
Select refund > submit
Depending on the card type used, customers will need to present their card for the refund (debit transactions) or will be refunded without having their card present (credit transactions)

To process a partial refund, follow these steps:

Enter the amount you wish to refund (e.g., $20.00) on the BLAZEPAY payment option
Select the payment method button
Process the remaining portion of the refund using cash or another appropriate method (e.g., $15.00 in cash)
Ensure the total refund amount is accurate (e.g., $35.00)
Select refund > submit

What to do if BLAZEPAY Terminal Accepts the Payment but BLAZE POS Device Does Not

In rare cases, you may experience a situation where the payment terminal accepts the payment but it has not been recognized on the BLAZE POS. This is typically a result of network errors at your retail establishment.

If this occurs, you will see the following screen on your POS.

Click the red "Has the payment completed on the terminal" pop-up
Enter the "Auth. code" from the receipt that printed on the payment terminal
- This will typically be a 6 digit code (ex: 191888)

Select submit
The sale will now be completed on the BLAZE platform with BLAZEPAY as the payment method

Reviewing BLAZEPAY and Tip Totals on BLAZE POS

For information on the BLAZEPAY Merchant Portal click here

End of Shift Receipt

Once you end your shift, your end of day receipt will show you the totals accepted via the BLAZEPAY payment type

BLAZEPAY Totals on the Dashboard

Navigate to your Greenline Dashboard
Select the analytics tab
- Summary report
- Payment types report

Sales Completed with BLAZEPAY on the Dashboard

Navigate to your Greenline Dashboard
Select the sales tab > sales list
Change the payment type to BLAZEPAY

BLAZEPAY Tip Totals on the Dashboard

Navigate to your Greenline Dashboard
Select the analytics tab

- Product Overview/Product Overtime (look for the tips product)