This article outlines the process for using BLAZEPAY for sales, including regular and split payments, as well as handling refunds and troubleshooting payment recognition issues. Additionally, it offers guidance on reviewing daily totals.
This step should take place after your BLAZEPAY account has been approved and your terminal has been onboarded. For more information on these steps, please review the following articles:
How to Process a Sale with BLAZEPAY
- Add your product to the cart and select charge
- Select BLAZEPAY as your payment option
- Select confirm > submit
- On the terminal: the user will be prompted to enter a tip on the terminal then present their card for payment
- Note: tips can be configured on your Greenline dashboard. For more information, click here
- On the terminal: the customer will be prompted to present their card for payment
- On the terminal: you will be asked to print receipt (customer copy) - merchant copy will always print
How to Process a Split Payment Sale with BLAZEPAY
- Add your product to the cart and select charge
- Select BLAZEPAY as your payment option
- Enter the amount the user wants to pay on their card
- Select the + Add Payment button and add another form of payment (ex: Cash)
- Enter the remaining amount of the purchase then select confirm > submit
- On the terminal: the user will be prompted to enter a tip on the terminal then present their card for payment if tips are enabled (based on the amount they are using BLAZEPAY as a payment option)
- On the terminal: the customer will be prompted to present their card for payment (based on the amount they are using BLAZEPAY as a payment option)
- On the terminal: you will be asked to print receipt (customer copy) - merchant copy will always print
Refunding a Sale
When refunding a sale remember...
- Sales made on credit cards (either in-store or online) will not require the customer to present their card. The refund will automatically be applied.
- Sales made on debit cards will require the customer to present a card for the refund, however it does not need to be the same card which initiated the transaction.
Some other important considerations...
- Tips cannot be refunded.
- Cancelling a sale in Greenline will not refund the sale, to refund a transaction you should go through the refund process as outlined below.
- Select the Greenline logo in the upper left corner of the screen
- Select the sales tab
- Select the appropriate transaction
- Select refund
- Enter the refunded payment method and amount being refunded
- Select refund > submit
- Depending on the card type used, customers will need to present their card for the refund (debit transactions) or will be refunded without having their card present (credit transactions)
To process a partial refund, follow these steps:
- Enter the amount you wish to refund (e.g., $20.00) on the BLAZEPAY payment option
- Select the payment method button
- Process the remaining portion of the refund using cash or another appropriate method (e.g., $15.00 in cash)
- Ensure the total refund amount is accurate (e.g., $35.00)
- Select refund > submit
What to do if BLAZEPAY Terminal Accepts the Payment but BLAZE POS Device Does Not
In rare cases, you may experience a situation where the payment terminal accepts the payment but it has not been recognized on the BLAZE POS. This is typically a result of network errors at your retail establishment.
If this occurs, you will see the following screen on your POS.
- Click the red "Has the payment completed on the terminal" pop-up
- Enter the "Auth. code" from the receipt that printed on the payment terminal
- This will typically be a 6 digit code (ex: 191888)
- Select submit
- The sale will now be completed on the BLAZE platform with BLAZEPAY as the payment method
Reviewing BLAZEPAY and Tip Totals on BLAZE POS
- For information on the BLAZEPAY Merchant Portal click here
End of Shift Receipt
- Once you end your shift, your end of day receipt will show you the totals accepted via the BLAZEPAY payment type
BLAZEPAY Totals on the Dashboard
- Navigate to your Greenline Dashboard
- Select the analytics tab
- Summary report
- Payment types report
- Summary report
Sales Completed with BLAZEPAY on the Dashboard
- Navigate to your Greenline Dashboard
- Select the sales tab > sales list
- Change the payment type to BLAZEPAY
BLAZEPAY Tip Totals on the Dashboard
- Navigate to your Greenline Dashboard
- Select the analytics tab
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- Product Overview/Product Overtime (look for the tips product)
- Product Overview/Product Overtime (look for the tips product)